Privacy Policy
Last updated: September 5, 2026
Shug's Services, LLC ("Shug's," "we," "us," or "our") operates shugsservices.com and provides pressure washing, gutter cleaning, stump grinding, and junk removal services in and around Owensboro, Kentucky. This policy explains what information we collect, why we collect it, and what we do with it.
Information we collect
We only collect information you give us directly. When you submit a quote request through our website, we collect:
- Your name
- Your phone number
- Your email address (optional)
- The service you're interested in and any job details you describe
- Whether you consented to receive text messages
- The date, time, and IP address of your submission (kept as a record of consent)
How we use your information
We use what you give us to:
- Respond to your quote request and answer questions
- Schedule and perform the work you ask us to do
- Send appointment reminders and job updates
- Send you a receipt or invoice
- Follow up about work we've done for you
We do not use your information for anything else, and we do not sell it.
Text messaging and your mobile number
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you consent to text messages, we use your mobile number only to communicate with you about your quote, scheduling, and the work we do for you. You can opt out at any time by replying STOP. Reply HELP for assistance. Message and data rates may apply, and message frequency varies. See our SMS Terms for full details.
Who we share information with
We do not sell, rent, or trade your personal information. We share it only when necessary:
- Service providers who help us operate — for example, our phone and texting provider, email host, or scheduling and invoicing software. They may only use your information to provide that service to us.
- When the law requires it, such as a valid legal request.
How we protect your information
Our website uses HTTPS encryption. We limit access to your information to the people who need it to do the work. That said, no method of transmission over the internet is completely secure, and we can't guarantee absolute security.
How long we keep it
We keep quote requests and customer records as long as needed to serve you and to meet our tax and recordkeeping obligations. You can ask us to delete your information at any time.
Your choices
- Reply STOP to any text to stop receiving text messages.
- Ask us to correct or delete your information by calling or emailing us.
- Decline to give us information — though we may not be able to quote your job without it.
Children
Our services are for adults. We do not knowingly collect information from anyone under 18.
Changes to this policy
If we change this policy, we'll update the date at the top of this page.
Contact us
Shug's Services, LLC
135 Hilldale Road
Lewisport, KY 42351
Phone: (270) 447-7484
Email: info@shugsservices.com